SYBT Call Center: Frequently Asked Questions

If you have ever had a question about your account balance, branch information, or online banking assistance, you have probably had a chance to talk with representatives in our call center. At Stock Yards Bank & Trust, we work hard to ensure that no question goes unanswered, so today we have teamed up with Kim Coleman, our Call Center Supervisor, to go in depth on some of the most frequently asked questions that come into the call center.           

Question That Frequents the Call Center: Updating Browsers

If you have experienced difficulty logging into online banking, you may simply need to update your browser. Browsers are a key part of keeping your online financial experience and information safe. If you are not familiar with updating your browser or need help with the basics, look no further!

What is a browser? A program used to navigate the world wide web.  Here are some popular browsers you probably recognize:

 Internet_Explorer_logo  chrome  firefox-logo.bee1d85af18f  safari
Internet Explorer Google Chrome Mozilla Firefox

Safari

How do I know if my browser is up to date? Visit https://whatbrowser.org/. This website will tell you what browser you are currently using and will include the message, “This is the most current version.” If your browser is not up to date, the links to update the browser are listed in the chart below. Browsers become more secure with each release, so don’t miss out. No matter what browser you use, make sure you have the latest version installed.

Microsoft operating system browsers:

Browser Operating Systems Most recent version Download
Internet Explorer Windows 7 & 8 11 http://www.microsoft.com/ie/default.mspx
Mozilla Firefox Windows 7 & 8 27 http://www.mozilla.com/firefox/
Google Chrome Windows 7 & 8 33 http://www.google.com/chrome

Mac operating system browsers. Mac OS is the computer operating system for Apple Computer’s Macintosh:

Browser Operating Systems Most recent version Download
Safari OS X (10.8) 7 http://www.apple.com/support/mac-apps/safari
Mozilla Firefox OS X (10.6 -10.8) 27 http://support.mozilla.org/en-US/kb/install-firefox-mac
Google Chrome OS X (10.6 -10.8) 33 http://www.google.com/intl/en/chrome/browser/?hl=en&platform=mac&brand=CHFJ

The second most popular topic for questions is assistance with online banking.

Since many of these questions vary by customer, we wanted to provide additional resources on this blog that may help you in the event you need assistance for online banking:

New Customer Banking FAQ

Online Banking Requirements

Still need help? Contact us!

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