Tag Archives: Browser

Online Banking FAQ

1. How do I enroll for consumer online banking?
You can enroll right from our website, http://www.syb.com. Click the Enroll link in the Log In
section and follow the steps. You can also enroll at any of our branch office locations

2. Is there a fee for consumer online banking?
There is no fee for consumer online banking or Billpay. There is a nominal fee for Mobile Deposit.

3. What is a Secure Access Code and why do I need one?
When you login for the first time, you will be prompted to receive a Secure Access Code.
A Secure Access Code is a one-time use code that allows you to securely login to our online banking system and is delivered to you via phone call or SMS text. You will also need a Secure Access Code if you delete your security certificate or “cookie” that we’ve stored on your computer, or if you login from a computer that was not registered for repeated use. Choosing to “register my computer for later use” authorizes us to store a security certificate on your computer which will speed up the verification process in the future, and eliminate the need to use a Secure Access Code on each login.

4. How do I log in for the first time?
After enrolling, you will receive an email to let you know when you can log in for the first time. On the SYB.com home page enter your User ID that you created during enrollment and click the Sign In button. On the next screen, select “I am new user” and enter your Login ID again. You will be directed to a page displaying the secure contact information we have on file for your account. Select one Secure Access Code delivery method from the list you can access immediately: phone or SMS (text message), then click Submit. Note-The Secure Access Code is only good for 15 minutes. If it expires, you will need to request a new one. Enter the Secure Access Code, click Submit. Read the Online Banking Agreement, click I Accept. Create a password, click Submit.
NOTE: If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you login on this computer. You should NOT register a public computer or a computer that others might use outside of your control.

5. Why do I have to enter a Secure Access Code every time I login even though I registered my computer?
If you delete system cookies, whether manually or through an automated process, the activation will be erased and you’ll have to use a Secure Access Code each time you login. You can make changes to your cookie settings through your browser.

6. How can I change my Login ID or Password?
Under Settings click on “Security Preferences”

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8 Ways to Protect Your Data Online

The American Bankers Association is highlighting eight tips to help online users protect their data and guard against online threats.

“Cyber thieves are using social media profiles to gather personal information and use it to commit fraud,” said Doug Johnson, ABA’s senior vice president of payments and cybersecurity policy.  “It’s extremely important that consumers limit the amount of information they share online and stay away from using easily retrieved information — such as birthdates, pet’s names or school mascots — as answers to security questions.”

ABA is offering the following tips to help consumers safeguard their information online:

  • Keep your computers and mobile devices up to date.  Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  • Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.
  • Watch out for phishing scams. Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with.
      • Forward phishing emails to the Federal Trade Commission (FTC) at spam@uce.gov – and to the company, bank, or organization impersonated in the email.
  • Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother’s maiden name, etc.  Be wary of requests to connect from people you do not know.
  • Secure your internet connection. Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it.
  • Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.
  • Read the site’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.

Resource Information Provided by the American Banker’s Association

SYBT Call Center: Frequently Asked Questions

If you have ever had a question about your account balance, branch information, or online banking assistance, you have probably had a chance to talk with representatives in our call center. At Stock Yards Bank & Trust, we work hard to ensure that no question goes unanswered, so today we have teamed up with Kim Coleman, our Call Center Supervisor, to go in depth on some of the most frequently asked questions that come into the call center.           

Question That Frequents the Call Center: Updating Browsers

If you have experienced difficulty logging into online banking, you may simply need to update your browser. Browsers are a key part of keeping your online financial experience and information safe. If you are not familiar with updating your browser or need help with the basics, look no further!

What is a browser? A program used to navigate the world wide web.  Here are some popular browsers you probably recognize:

 Internet_Explorer_logo  chrome  firefox-logo.bee1d85af18f  safari
Internet Explorer Google Chrome Mozilla Firefox

Safari

How do I know if my browser is up to date? Visit https://whatbrowser.org/. This website will tell you what browser you are currently using and will include the message, “This is the most current version.” If your browser is not up to date, the links to update the browser are listed in the chart below. Browsers become more secure with each release, so don’t miss out. No matter what browser you use, make sure you have the latest version installed.

Microsoft operating system browsers:

Browser Operating Systems Most recent version Download
Internet Explorer Windows 7 & 8 11 http://www.microsoft.com/ie/default.mspx
Mozilla Firefox Windows 7 & 8 27 http://www.mozilla.com/firefox/
Google Chrome Windows 7 & 8 33 http://www.google.com/chrome

Mac operating system browsers. Mac OS is the computer operating system for Apple Computer’s Macintosh:

Browser Operating Systems Most recent version Download
Safari OS X (10.8) 7 http://www.apple.com/support/mac-apps/safari
Mozilla Firefox OS X (10.6 -10.8) 27 http://support.mozilla.org/en-US/kb/install-firefox-mac
Google Chrome OS X (10.6 -10.8) 33 http://www.google.com/intl/en/chrome/browser/?hl=en&platform=mac&brand=CHFJ

The second most popular topic for questions is assistance with online banking.

Since many of these questions vary by customer, we wanted to provide additional resources on this blog that may help you in the event you need assistance for online banking:

New Customer Banking FAQ

Online Banking Requirements

Still need help? Contact us!