Tag Archives: Tips

Online Banking FAQ

1. How do I enroll for consumer online banking?
You can enroll right from our website, http://www.syb.com. Click the Enroll link in the Log In
section and follow the steps. You can also enroll at any of our branch office locations

2. Is there a fee for consumer online banking?
There is no fee for consumer online banking or Billpay. There is a nominal fee for Mobile Deposit.

3. What is a Secure Access Code and why do I need one?
When you login for the first time, you will be prompted to receive a Secure Access Code.
A Secure Access Code is a one-time use code that allows you to securely login to our online banking system and is delivered to you via phone call or SMS text. You will also need a Secure Access Code if you delete your security certificate or “cookie” that we’ve stored on your computer, or if you login from a computer that was not registered for repeated use. Choosing to “register my computer for later use” authorizes us to store a security certificate on your computer which will speed up the verification process in the future, and eliminate the need to use a Secure Access Code on each login.

4. How do I log in for the first time?
After enrolling, you will receive an email to let you know when you can log in for the first time. On the SYB.com home page enter your User ID that you created during enrollment and click the Sign In button. On the next screen, select “I am new user” and enter your Login ID again. You will be directed to a page displaying the secure contact information we have on file for your account. Select one Secure Access Code delivery method from the list you can access immediately: phone or SMS (text message), then click Submit. Note-The Secure Access Code is only good for 15 minutes. If it expires, you will need to request a new one. Enter the Secure Access Code, click Submit. Read the Online Banking Agreement, click I Accept. Create a password, click Submit.
NOTE: If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you login on this computer. You should NOT register a public computer or a computer that others might use outside of your control.

5. Why do I have to enter a Secure Access Code every time I login even though I registered my computer?
If you delete system cookies, whether manually or through an automated process, the activation will be erased and you’ll have to use a Secure Access Code each time you login. You can make changes to your cookie settings through your browser.

6. How can I change my Login ID or Password?
Under Settings click on “Security Preferences”

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5 Ways to Spot a Lottery Scam

According to the FBI, in 2014 consumers lost more than $8 million to solicitation scams promising instant wealth and grand prize earnings. These scams, commonly referred to as the “advance fee,” “lottery” or “sweepstake” scam, involve fraudsters issuing counterfeit checks and fake award letters to consumers who have allegedly won a lottery or sweepstake raffle. The consumer, who most likely never entered the alleged drawing, is issued a check worth more than the amount owed and instructed to pay taxes and fees before receiving their lump sum payment. Unfortunately, the check — in addition to the raffle — is bogus.

Before you participate in any lottery or sweepstake, Stock Yards Bank & Trust encourages you to keep these tips in mind:

• Don’t be fooled by the appearance of the check. Scam artists are using sophisticated technology to create counterfeit checks that mirror the appearance of legitimate checks. Some are counterfeit money orders, some are phony cashier’s checks and others look like they are from legitimate business accounts. The companies whose names appear may be real, but someone has dummied up the checks without their knowledge.

• Never ‘pay to play.’ There is no legitimate reason for someone who is giving you money to ask you to wire money back or send you more than the exact amount —that’s a red flag that it’s a scam. If a stranger wants to pay you for something, insist on a cashier’s check for the exact amount, preferably from a local bank or one with a local branch.

• Verify the requestor before you wire or issue a check. It is important to know who you are sending money to before you send it. Just because someone contacted you doesn’t mean they are a trusted source.

• Ensure a check has “cleared” to be most safe. Under federal law, banks must make deposited funds available quickly, but just because you can withdraw the money doesn’t mean the check is good, even if it’s a cashier’s check or money order. Be sure to ask if the check has cleared, not merely if the funds are available before you decide to spend the money.

• Report any suspected fraud to your bank immediately. Bank staff are experts in spotting fraudulent checks. If you think someone is trying to pull a fake check scam, don’t deposit it—report it. Contact your local bank or the National Consumers League’s Fraud Center, fraud.org.

For more information about fake check scams and how you can avoid them, go to fakechecks.org.

Resource information provided by the American Bankers Association

Homearama Workshop Series

This weekend begins Louisville’s annual home showcase event, Homearama! This highly anticipated event includes tours of custom built homes that are fully furnished, decorated, landscaped and feature the latest in building trends, technology and interior design (via https://bialouisville.com/signature-events/homearama/homearama/).

This year, Homearama takes place July 15-30, 2017 at Poplar Woods. Stock Yards Bank & Trust is excited to sponsor daily workshops as part of the two week event. These workshops are free with Homearama admission and range from landscaping topics to mortgage financing options. There are several to choose from and each workshop last about 30 minutes.

Please join us!

Homearama Workshop Series:

Saturday, July 15 – 11 am: “Outdoor Living/Landscaping” – House 6
Grant Jones, Jones Landscape and Design

Saturday, July 15 – 4 pm: “Technology in the Home” – House 7
Jason Stevenson, Automated Living & Perry Lyons, P.L. Lyons Architectural Builders

Sunday, July 16 – 2 pm: “Green Egg Grilling Demonstration” – House 7
Jim Graven, Steepleton

Monday, July 17; Wednesday, July 19; Friday, July 21 – 7 pm: “Current Design Trends” – House 7
Cherry House Design Specialists

Tuesday, July 18; Thursday, July 20 – 7 pm: “Mortgage Financing Options” – House 7
Melinda Golde, Stock Yards Bank

Saturday, July 22 – 11 am: “Outdoor Living/Landscaping” – House 6
Jeff Wallitsch, Wallitsch Nursery & Garden Center

Saturday, July 22 – 4 pm: “Technology in the Home” – House 7
Jason Stevenson, Automated Living & Perry Lyons, P.L. Lyons Architectural Builders

Sunday, July 23 – 2 pm: “Brownsboro Hardware Outdoor Grilling Demonstration” – House 7
Brownsboro Hardware

Monday, July 24; Wednesday, July 26; Friday, July 28 – 7 pm: “Current Design Trends” – House 7
Cherry House Design Specialists

Tuesday, July 25; Thursday, July 27 – 7 pm: “Mortgage Financing Options” – House 7
Melinda Golde, Stock Yards Bank

Saturday, July 29 – 11 am: “Outdoor Living/Landscaping” – House 6
Grant Jones, Jones Landscape and Design

Saturday, July 29 – 4 pm: “Technology in the Home” – House 7
Jason Stevenson, Automated Living & Perry Lyons, P.L. Lyons Architectural Builders

Sunday, July 30 – 2 pm: “Brownsboro Hardware Outdoor Grilling Demonstration” – House 7
Brownsboro Hardware

Please visit the Homearama website for additional information.

8 Ways to Protect Your Data Online

The American Bankers Association is highlighting eight tips to help online users protect their data and guard against online threats.

“Cyber thieves are using social media profiles to gather personal information and use it to commit fraud,” said Doug Johnson, ABA’s senior vice president of payments and cybersecurity policy.  “It’s extremely important that consumers limit the amount of information they share online and stay away from using easily retrieved information — such as birthdates, pet’s names or school mascots — as answers to security questions.”

ABA is offering the following tips to help consumers safeguard their information online:

  • Keep your computers and mobile devices up to date.  Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  • Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.
  • Watch out for phishing scams. Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with.
      • Forward phishing emails to the Federal Trade Commission (FTC) at spam@uce.gov – and to the company, bank, or organization impersonated in the email.
  • Keep personal information personal. Hackers can use social media profiles to figure out your passwords and answer those security questions in the password reset tools. Lock down your privacy settings and avoid posting things like birthdays, addresses, mother’s maiden name, etc.  Be wary of requests to connect from people you do not know.
  • Secure your internet connection. Always protect your home wireless network with a password. When connecting to public Wi-Fi networks, be cautious about what information you are sending over it.
  • Shop safely. Before shopping online, make sure the website uses secure technology. When you are at the checkout screen, verify that the web address begins with https. Also, check to see if a tiny locked padlock symbol appears on the page.
  • Read the site’s privacy policies. Though long and complex, privacy policies tell you how the site protects the personal information it collects. If you don’t see or understand a site’s privacy policy, consider doing business elsewhere.

Resource Information Provided by the American Banker’s Association

4 Tips to Avoid the Grandparent Scam

The next time you receive a frantic call from someone saying they are your grandchild and asking for money, make sure it’s actually your grandchild who’s calling.

According to the Federal Trade Commission, in 2016, impersonation scams ranked second as the most common consumer complaint, with more than 400,000 reported. The “grandparent scam,” is a form of financial abuse that deliberately targets older Americans using impersonation tactics.

To commit this crime, fraudsters call claiming to be a family member in serious trouble and in need of money immediately. The scammer might say he’s stranded or has been mugged, and call in the middle of the night to add to the urgency and confusion. Once the money is wired, the victim later finds out that it wasn’t their grandchild they were helping, it was a criminal.

In recognition of May as Older Americans Month, Stock Yards Bank & Trust offers older Americans these tips to help them prevent impersonation fraud:

  • Confirm the caller. Fraudsters are using social networking sites to gain the personal information of friends and relatives to carry out their crimes. Verify the caller by calling them back on a known number or consult a trusted family member before acting on any request.
  • Don’t be afraid to ask questions. Fraudsters want to execute their crimes quickly. The more questions you ask the more inclined they will be to ditch the scam if they suspect you’re on to them.
  • Never give personal information to anyone over the phone unless you initiated the call and the other party is trusted.
  • Never rush into a financial decision and trust your instincts. Don’t be fooled – if something doesn’t feel right, it may not be right. Feel free to say no and get more information before you send money to someone.

Resource Information Provided by the American Bankers Association

Betting, Hoping and Planning

by Neil Byrne, JD, LLM, CPA Stock Yards Bank Wealth Management & Trust


It is almost Derby time. So what better topic to discuss than betting?

According to the dictionary, a bet is defined as “an act of risking a sum of money on the outcome of a future event.” Hope is defined as “a feeling of expectation and desire for a certain thing to happen.” Finally, a plan is defined as “a detailed proposal for doing or achieving something.”

All of these concepts are wonderful in their own right, and can bring joy to individuals in the right context. It is fun to bet on the Derby, or to hope your tournament bracket wins your office pool. Unfortunately, too many people are unnecessarily making a bet on retirement security by simply hoping their savings, Social Security, and other resources will be enough.

Most people choose their career, their college major, and their home, not to mention their spouse, among various other important items in their life. What about retirement? How many people are hoping to be able to retire “one day” but haven’t put together a detailed plan for actually retiring? If you have not put together a plan, then you likely are not planning for retirement, but rather, are betting on retiring – one day.

Below are a couple of items to consider when putting together a retirement plan. While things like investment returns, basis, and tax rates are unquestionably important, for a moment, we suggest that you think “bigger picture,” and ponder how some more basic considerations can affect your successful retirement plan.

Your Needs and Wants
Even the age at which you retire is up for consideration. After all, setting a uniform retirement age is said to have been started in Germany by Chancellor Otto Von Bismarck, at least partially as a way for him to force troublesome government employees into retirement. Germany initially set it at 70, and then lowered it to 65*. Of course, whether that is true or not, neither Chancellor Von Bismarck, nor anyone else should really dictate when you retire. Naturally, taking retirement benefits that are only available at certain ages into account is an important part of the plan. But, with a little foresight, you can retire when it is appropriate for you.

After all, retirement is about you. To ensure that you are making the best decisions, you will want to have a good handle on your family dynamics, as well as your budget, assets, and liabilities. Do you have robust savings that can withstand unforeseen expenses? Have you considered what your wants and needs truly are? It may be appropriate to “bet” or “hope” for a dream item down the road, but we want you to plan for your true needs and wants in retirement.

Your Biases
Personal biases can have long-term consequences, and so, many people have a critical need for objective retirement advice. A 2008 book by Professor Dan Ariely, Predictably Irrational, explains many of our biases and how they affect several facets of modern life. Two sections of the book, however, are especially relevant here.

First, people like to procrastinate – big surprise. But, it is true, and it can harm your retirement readiness.

Second, people like to keep all their options open for as long as possible, even when inaction produces a negative outcome. Undoubtedly, financial planning can be complicated. Moreover, retirement planning forces you to make an avalanche of choices – when should I draw Social Security? When should I stop working? Is Long Term Care Insurance for me? And on and on . . .

These two biases can work together to turn a plan into a bet before you even realize it. Betting may be fun on the first Saturday in May, but leave the betting for the track, and the hoping for your tournament bracket. Let’s plan for your retirement.

*See: https://www.ssa.gov/history/age65.html AND http://mentalfloss.com/article/31014/why-retirement-age-65

7 Things You Didn’t Know About ITMs

Next time you are in a hurry and there is a line in the lobby, why not give one of Stock Yards’ ITMs a try? Interactive Teller Machines are located in several of our offices throughout Louisville, Cincinnati, and Indianapolis. Convenient and easy to use, ITMs can take care of your banking needs with a few simple steps. Here are 7 things you may not know about ITMs:

  1. Stock Yards’ first ITM opened in Louisville in the fall of 2014.
  2. Our three Virtual Service Associates are located out of a branch in Louisville.
  3. You can cash a check and receive exact change back – right down to the penny.
  4. You do not need a deposit ticket when using the ITM to make a deposit. There are several options to choose from, such as typing in an account or simply inserting a debit card.
  5. Stock Yards has ITMs at the following office locations:
    • 5th Street
    • Poplar Level
    • Highland Heights
    • Francis
    • Florence
    • St. Matthews
  6. All of the drive in ITM’s have dual functionality and are available to customers 24/7 as an ATM.
  7. Our virtual staff has over 25 years of combined experience at Stock Yards!